THE BEST ORLANDO VILLAS.com
Three EXCEPTIONAL villa rentals in the central Orlando/Disney area, Florida, USA
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THE BEST ORLANDO VILLAS.com
Three EXCEPTIONAL villa rentals in the central Orlando/Disney area, Florida, USA
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Discount Park/Attraction Tickets
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BOOKING TERMS AND CONDITIONS 1. Bookings When we receive your confirmatory phone call or e-mail, we make a provisional booking on our bookings calendar. Your booking is not confirmed until we have received the completed Booking Form and cleared your deposit into our bank account. (Or if a booking is made within 10 weeks of arrival date, then once the full payment has been received and cleared into our bank account). The signing and sending of the Booking Form confirms acceptance of these terms and conditions. For the purposes of these Terms and Conditions, if a booking is made the person whose name and address appears on the form will be the person responsible for all guests, and responsible in complying with the payment terms set out below. Our villas are licensed and equipped for 8 people (or 10 at Sandpipers) (excluding baby) and it is a requirement of these Terms and Conditions that no more than 8 people (or 10 at Sandpipers) are allowed to sleep in the villa. Contravention of this rule may result in the Booking being terminated immediately without compensation or refund or the additional persons not listed on the Booking Form being evicted. Please do not put us in the difficult position of having to enforce this rule. 2. Payment terms A deposit payment by Paypal of 20% of the rental is due with the signed Booking Form in order to confirm your booking. Your balance (less the 20% deposit) is required 10 weeks prior to your rental commencement date. Your payment will include all applicable taxes. All payments for the balance monies may be made by cheque, bank transfer or Paypal (a 3.5% convenience charge will be added if paying by Paypal). If a booking is made within 10 weeks of the rental commencement date, then payment in full is due at the time of booking. We cannot take credit or debit cards – sorry. All payments to be made in the quoted currency. 3. Management Company We employ a Management Company (MC) to look after an expensive property in our absence. Whilst every effort is made to maintain the property in first class condition, should you notice any maintenance issue items please bring these to the attention of the MC as soon as reasonably practical. They are authorised to attend to any problems that may arise during your stay and guests MUST call the MC should any problems occur. Where appropriate, the MC will call in professional licensed and insured contractors. Specifically, for insurance and licensing reasons these terms and conditions prohibit guests from attempting to rectify problems or alter equipment settings other than thermostats within permitted limits, light bulbs accessible from the floor without assistance and unblocking of toilets with the plunger provided. If unlicensed work is undertaken and a problem occurs subsequently YOU could be held legally liable. The Management Company maintains a 24 hour phone line for genuine emergency situations. Please use common sense and discretion in calling them out outside of normal working hours as you may be liable for callout charges for non-emergency situations-TYPICALLY $50/time 4. Security Bond A security bond of $500/£275 is also required at the time of your final balance payment. The villa will be inspected in detail both before and at the end of each rental. Once it is determined that the property is in satisfactory condition, the Security Bond will be returned to you, normally within 28 days after your departure. Please note, you will be held responsible for any damage, breakages or mis-use of equipment that may be caused at the property during your stay and also for any loss of items in the inventory. This includes any call-out charges from our Management Company or relevant service personnel. You will not be charged where a problem is clearly not of your making; the Management Company will be the final arbiters. On arrival, you should check carefully and immediately report to our Management Company any damage to the premises, or equipment not working. Examples of might include, but are not limited to, broken windows or blinds, torn screen around the pool, burn or other marks on carpets, counters or furniture, appliance problems, major stains, etc. You are responsible for the safe return of the key for the property. If the key is not returned or is lost, the cost of changing the locks will be deducted from the Security Bond. Typically $150 Charges for any cleaning
services over and above those normally required to prepare the villa for the
next guest which are necessitated by your misuse, extraordinary uncleanliness or
carelessness, will be at the discretion of our Management Company and will be
deducted from the Security Bond.
In the event that any damage or loss is assessed to be in excess of the amount of the Security Bond collected, you will be held responsible for full reimbursement of the outstanding amount, and agree to pay said amount within fourteen days of written notification of such by us. 5. Cancellations/Refunds In the event that your party needs to cancel its booking, the following charges will apply: Your reservation deposit will not be refunded. Cancellations between 10 to 6 weeks before arrival date. Loss of 50% of your total balance Cancellations 6 weeks or less before arrival date. Loss of 100% of your total balance. A reminder is sent to all guests for the final payment of your outstanding balance 10 weeks before your arrival date. If we do not receive the payment 8 weeks prior to your agreed arrival date, then we will automatically cancel the booking and retain the deposit. The booking will not be reinstated. We strongly recommend that all guests take out individual, comprehensive travel insurance to protect themselves and their property, and to recover payments they will have incurred for flights and accommodation in the event of an unexpected cancellation or Force Majeure 6. Pets Regrettably we are not able to allow pets, however well behaved, in our villas. The reason is that some guests maybe allergic to cats or dogs and the level of cleaning required to remove allergenic material is prohibitive. Sorry. 7. Strikes – Adverse Weather Conditions – War – Civil and Military Disorder – Riots – Natural Calamities – Criminal acts All of the above constitute a “force majeure” and as such, are not the responsibility of the villa owners. Any additional expenditure borne by our guests and caused by such conditions will not be reimbursed, nor will any services lost thereby be recoverable. 8. Owner/Management Company access The owners or their
Management Company shall be allowed access to the villa at any reasonable time
during your stay. At least 24 hours notice will always be given, except in an
emergency or if you overstay your contract. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbours after 9.00pm in the evening or before 8.00am in the morning. In the event that any member of your party behaves in a way that is likely to cause distress, danger, annoyance or complaint to any other holidaymakers, residents of the community or damage to property, the owners or their Management Company reserve the right to terminate your rental agreement immediately. The owners or their Management Company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action. 11. Swimming Pool/Spa The
swimming pool and spa are
regularly inspected, cleaned and maintained, but the pool may be affected by
dust, dirt or insects, particularly during or after bad weather. If you order pool heating, please note that the electric heat pump will not work if temperatures fall below approx. 50 degrees, which can sometimes happen occasionally during the winter months in Florida. As we have no control over the weather, we cannot be held responsible and no refunds will be made in these circumstances. Pool/spa temperatures are set to the maximum allowed by Florida law for rented properties: 86 degrees for the pool and 102 degrees for the spa. 12. Climate Florida has a tropical climate, which is ideal for both humans and pests. Our villa has a monthly pest control program, but to help eliminate these uninvited guests we recommend that windows and doors remain shut at all times, and that all opened food is stored in the refrigerator. If you become aware of a pest problem inside the home, sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our Management Company immediately so that the appropriate treatment can be initiated. 13. Same Sex Groups We regret that we may not accept bookings from groups of all the same sex, nor for groups where all the members are under 25. 14. Complaints In the
unlikely event that you should have a problem with our villa or its facilities,
please bring this to the attention of our Management Company as soon as
reasonably practical so they can investigate and attempt to resolve the
issue locally.
15. Limitation of Liability Although every effort is made to ensure that the rental villa is in superior condition, neither the owners, the Management Company, nor their agents, shall be held responsible for any third party claims, accidents, damage to or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of how they may have occurred. Nor can liability be accepted by the owners, the Management Company, or their agents, for injury to anyone as a result of the use of the pool or spa, however caused. Upon arrival at the rental villa, guests should note the pool and spa rules and regulations that have been posted there. Guests are specifically advised not to allow unsupervised children into the pool area. 16. House Manual The villa is provided with a comprehensive manual of information and instructions and is deemed part of these Booking Terms and Conditions. By signing this Contract you agree to read these on arrival and to abide by them. 17. Travel to the USA As from January 2009 visitors to the USA under the visa waiver programme will need to submit an Authorisation to Travel up to 3 weeks before departure. Application can be made online at the following site This application is simple and will require the address of the property where you are staying in the USA. We will provide this information approx. 1month before you travel as part of the Final Instructions.
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Send mail to
amanda@thebestorlandovillas.com with
questions or comments about this web site.
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